Cancellation & Refund Policy

Last Updated: 1 April, 2025

At ZyadaFayda, we strive to ensure complete satisfaction with our fintech services. However, we understand that there may be circumstances where a cancellation or refund is requested. Please read our policies below carefully to understand the process and conditions involved.

1. Cancellation Policy

  • ZyadaFayda follows specific cancellation policies based on the type of service availed via our mobile application “Finch” or website zyadafayda.in.
  • To initiate a cancellation request, the user must submit a formal request to our Finance or Support Team via email at:
    📧 info@zyadafayda.in
  • The request should include your registered mobile number, transaction ID, and the reason for cancellation.
  • Once we receive your request, our support team will verify the details and guide you through the next steps.
  • Note: A cancellation will only be considered valid once you receive a confirmation email from ZyadaFayda's accounts or support department.
  • Cancellation requests made after the service has been delivered or processed may not be eligible.

2. Refund Policy

Refunds are applicable only under specific circumstances such as:

  • Failed transactions where the amount is deducted but the service is not delivered.
  • Double payments or system errors.
  • Incorrect deductions due to technical issues.
  • ZyadaFayda does not guarantee refunds for services already rendered or availed through third-party integrations.
  • Upon verification and eligibility, approved refunds will be processed within 7-10 business days from the date of confirmation.
  • The refunded amount will be credited to the original payment method used at the time of transaction.
  • ZyadaFayda is not responsible for:
    • Transaction charges, convenience fees, or bank charges incurred during the payment or refund process.
    • Delays caused by payment gateway or bank-related issues.

3. Special Conditions

  • Refund requests must align with the terms outlined in the original service agreement or platform terms.
  • Any abuse or manipulation of our services, cashback system, or reward policies may result in disqualification from refund eligibility.
  • For services involving third-party providers (e.g., insurance, loans, demat), refund requests may be subject to the provider’s own policies.

4. Contact Information

For all queries related to cancellations or refunds, please contact us:

  • 📧 Email: info@zyadafayda.in
  • 📞 Phone: +91 8126852755
  • 🏢 Address: 2/31 Nagla Mohan, Shahganj, Agra (UP) - 282010
  • UDYAM Registration Number: UDYAM-UP-01-0079518